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Privacy Policy 

Privacy Policy

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Originally effective: November 2024 Last updated: 31 July 2026

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Safeguarding privacy and handling personal data responsibly is a priority at Higher Consciousness Energy.

This Privacy Policy explains how personal data is collected, used, stored and shared when you visit www.higherconsciousnessenergy.com, purchase a product, book or receive a service, subscribe to communications or otherwise contact Higher Consciousness Energy.

 

1. Data Controller

For the purposes of the General Data Protection Regulation, the controller responsible for the personal data described in this Privacy Policy is:

Dorit Kozlovski, trading as Higher Consciousness Energy

Website: www.higherconsciousnessenergy.com

Email: higherconsciousnessenergy@hotmail.com

Telephone: +31 6 17445898

Address: Schalk Burgerstraat 43 1092 JX Amsterdam The Netherlands

Dutch Chamber of Commerce Number (KvK): 91846439

VAT Identification Number: NL004919068B37

 

2. Commitment to Privacy

Higher Consciousness Energy respects privacy as a fundamental right and an essential part of a dignified existence.

Personal data is handled in accordance with the General Data Protection Regulation and other applicable Dutch and European data-protection requirements.

Only personal data that is reasonably necessary for a particular purpose is requested and processed.

 

3. Personal Data That May Be Collected

Depending on how you interact with Higher Consciousness Energy, the following categories of personal data may be collected.

 

Identity and contact information

This may include:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • country of residence;

  • preferred method of communication.

 

Order and payment information

This may include:

  • products or services purchased;

  • order and booking numbers;

  • transaction date and amount;

  • payment status;

  • refund or cancellation information;

  • delivery and tracking information;

  • invoices and legally required financial records.

Full card or payment credentials are generally entered directly into the systems of the payment provider selected during checkout. Higher Consciousness Energy may receive limited transaction information needed to confirm and manage the payment.

 

Booking and service information

This may include:

  • the service booked;

  • appointment date, time and location;

  • online-session details;

  • retreat, workshop or event information;

  • information needed to prepare for or provide the selected service;

  • communications relating to the booking;

  • cancellation and rescheduling information.

 

Information you choose to provide

You may voluntarily provide additional information in an enquiry, booking form, custom-order request, retreat application, accessibility request or communication.

This may include personal circumstances, intentions for a session, preferences or other information relevant to the requested product or service.

 

Website and technical information

When you visit the website, limited technical information may be collected automatically, such as:

  • IP address;

  • browser and device information;

  • pages visited;

  • date and time of access;

  • referring page;

  • cookie choices;

  • website interaction and security information.

Further information is provided in the separate Cookie Policy.

 

Marketing information

This may include:

  • newsletter subscription status;

  • communication preferences;

  • records of consent;

  • unsubscribe requests;

  • engagement with marketing communications.

 

4. How Personal Data Is Collected

Personal data may be collected:

  • directly from you when you make a purchase, book a service, complete a form or communicate with Higher Consciousness Energy;

  • automatically through the website and its cookies or similar technologies;

  • through Wix, which provides the website and ecommerce platform;

  • from payment providers when they confirm a payment, refund or payment issue;

  • from delivery carriers in connection with shipping and delivery;

  • from booking, email, video-call or other service platforms used to provide a requested service.

Where information is required to complete an order, booking or legal obligation, failure to provide it may mean that the relevant product or service cannot be supplied.

 

5. Purposes and Legal Bases for Processing

Personal data is processed only where an appropriate legal basis applies.

 

Fulfilling a contract or taking requested steps before a contract

Personal data may be processed to:

  • respond to an enquiry about a product or service;

  • manage orders and bookings;

  • process payments and refunds;

  • prepare and provide services;

  • arrange delivery;

  • provide customer support;

  • manage cancellations and rescheduling;

  • communicate information relating to a purchase or booking.

 

Compliance with legal obligations

Personal data may be processed where necessary to:

  • maintain accounting and tax records;

  • issue invoices;

  • respond to lawful requests from authorities;

  • comply with product-safety, consumer-protection and other legal duties;

  • establish records of transactions, refunds or withdrawals.

 

Legitimate interests

Where these interests are not overridden by your rights and freedoms, personal data may be processed to:

  • operate, maintain and improve the website;

  • administer the business;

  • prevent fraud or misuse;

  • protect website and payment security;

  • respond to complaints;

  • establish, exercise or defend legal claims;

  • understand how services and website functions are used;

  • maintain limited records of previous communications.

 

Consent

Consent may be relied upon for activities such as:

  • newsletters and certain marketing communications;

  • non-essential cookies;

  • session recordings;

  • publication of testimonials, photographs or other client material;

  • processing certain sensitive information where explicit consent is required.

Consent may be withdrawn at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

 

6. Physical, Mental and Emotional Wellbeing Information

In connection with some services, you may voluntarily disclose information relating to physical health, mental or emotional wellbeing, pregnancy, injury, medication, accessibility requirements or other circumstances relevant to your participation.

Information that reveals health information is specially protected under the GDPR.

Such information will be processed only where:

  • it is relevant and reasonably necessary for the requested service or accessibility arrangement; and

  • an appropriate legal condition applies, normally your explicit consent where that consent is required.

Higher Consciousness Energy does not intentionally request more sensitive information than is reasonably needed.

You are encouraged not to send unnecessary sensitive information through ordinary email or website messages.

Withdrawing consent may mean that a service requiring the relevant information can no longer be safely or appropriately provided.

 

7. Session Notes, Audio and Video Recordings

A hypnosis or other session may be recorded only where this has been explained and agreed in advance.

Where a recording is made:

  • the purpose of the recording will be communicated;

  • recording is not assumed merely because a service has been booked;

  • the recording will be used only for the agreed purpose;

  • access will be limited to those who reasonably need it;

  • the recording may be provided to the client where this forms part of the service;

  • an identifiable recording, image, voice, quotation or account will not be published or used for marketing without separate explicit permission.

General insights, themes or information arising during a session may be shared for educational, reflective or informational purposes where the material has been sufficiently anonymised so that the client is not reasonably identifiable, either directly or indirectly.

Anonymisation may require the removal or alteration of names, voices, images, dates, locations, relationships, personal circumstances and other contextual details that could reveal the client’s identity.

Where material cannot be reliably anonymised, or where an audio or video excerpt, voice, image, quotation or detailed account could identify the client, separate explicit permission will be obtained before publication.

Recordings and related session information will be retained only for as long as reasonably necessary for the agreed purpose, service delivery, technical administration or the establishment or defence of legal claims. They will then be deleted or securely anonymised, subject to applicable backup and legal-retention requirements.

Consent to a recording may be withdrawn before the recording takes place. Where consent is withdrawn after processing has begun, this does not affect processing that was lawful before the withdrawal.

 

8. Products, Payments and Delivery

Information needed to complete an order may be shared with payment providers, delivery carriers and other service providers involved in fulfilling the purchase.

Delivery providers receive only the information reasonably needed to deliver the order, such as the recipient’s name, address and contact details.

Payment providers process payment information in accordance with their own privacy notices and legal responsibilities.

Higher Consciousness Energy may retain transaction, invoice, refund, cancellation and shipping records where required for accounting, consumer-protection or legal purposes.

 

9. Marketing Communications

Newsletters and marketing communications are sent only where an appropriate legal basis applies.

You may unsubscribe at any time by:

After an unsubscribe request, limited information may be retained on a suppression list solely to ensure that further marketing communications are not sent to that address.

Unsubscribing from marketing does not prevent necessary communications about an existing order, booking, payment or service.

 

10. Cookies and Similar Technologies

The website uses cookies and similar technologies for purposes that may include:

  • operating essential website functions;

  • remembering privacy and cookie choices;

  • securing forms, accounts and payments;

  • understanding website performance and use;

  • providing analytics or marketing functions where permitted.

Cookies that are strictly necessary for the website to function may be used without consent where permitted by law.

Non-essential analytics, advertising or tracking technologies will be activated only after a valid consent choice where consent is required.

Cookie preferences may be accepted, refused or adjusted through the website’s cookie settings tool. Consent may be changed or withdrawn later through the same settings.

Further details about the cookies used, their purposes, providers and durations are available in the separate Cookie Policy.

 

11. Sharing Personal Data

Personal data is not sold.

It may be shared only where reasonably necessary with categories of recipients such as:

  • Wix and providers supporting website hosting, ecommerce and website security;

  • payment processors;

  • banks and financial-service providers;

  • delivery and postal carriers;

  • booking, email and newsletter providers;

  • video-call or remote-session platforms;

  • technology and data-storage providers;

  • accountants, legal advisers and other professional advisers;

  • fraud-prevention and security providers;

  • public authorities, courts or regulators where disclosure is legally required.

These recipients may act as data processors on behalf of Higher Consciousness Energy or as independent controllers with their own legal responsibilities.

Only information reasonably necessary for the relevant purpose will be shared.

Personal data may also be transferred if the business is reorganised, sold or transferred, subject to appropriate confidentiality and data-protection requirements.

 

12. International Transfers

Some providers used to operate the website, process payments, send communications or provide remote services may process personal data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, the transfer will rely on an appropriate legal mechanism where required, such as:

  • a European Commission adequacy decision;

  • the EU–U.S. Data Privacy Framework for a participating organisation;

  • European Commission Standard Contractual Clauses;

  • another legally recognised transfer safeguard.

Further information about the safeguards relevant to a particular provider may be requested using the contact details in this policy.

 

13. Data Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, subject to legal obligations.

Retention periods may include:

  • Invoices and core accounting records: generally seven years under Dutch tax-administration requirements.

  • Records covered by certain EU VAT or One Stop Shop requirements: up to ten years where the longer legal period applies.

  • Order and booking records: for as long as needed to complete the contract, manage complaints, provide support and establish or defend legal claims.

  • Enquiries: for as long as reasonably necessary to respond and manage any subsequent communication.

  • Marketing information: until consent is withdrawn, an objection is made or the information is no longer needed.

  • Suppression-list information: for as long as needed to respect an unsubscribe or objection.

  • Sensitive service information and recordings: only for as long as necessary for the agreed purpose and any applicable legal requirement.

  • Cookie information: for the periods described in the Cookie Policy.

Information that is no longer required will be deleted, anonymised or securely restricted.

Dutch tax rules generally require core business records and invoices to be kept for seven years, while certain One Stop Shop VAT records have a ten-year retention period. GDPR retention must otherwise remain limited to what is necessary for the relevant purpose.

 

14. Data Security

Appropriate technical and organisational measures are used to protect personal data against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include:

  • restricted access;

  • password protection;

  • secure service providers;

  • encryption where available and appropriate;

  • software and system updates;

  • secure deletion or anonymisation;

  • limiting the collection of unnecessary information.

No internet or storage system can be guaranteed to be completely secure. Any suspected privacy or security concern may be reported using the contact details below.

 

15. Information Relating to Minors

Some services may be available to persons under the age of 18 with the involvement or permission of a parent or legal guardian where appropriate.

Where personal data relating to a minor is processed, only information reasonably necessary for the relevant purpose will be requested.

Where consent is relied upon, parental or guardian authorisation will be obtained where required by applicable law.

 

16. Your Privacy Rights

Depending on the circumstances, you may have the right to:

  • receive information about how personal data is processed;

  • request access to personal data;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal data;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object to direct marketing at any time;

  • receive certain personal data in a structured, commonly used and machine-readable format;

  • request transfer of eligible data to another controller;

  • withdraw consent at any time;

  • lodge a complaint with a competent data-protection authority.

These rights are subject to the conditions and exceptions provided by law. For example, information may need to be retained where required for accounting, legal claims or another binding obligation.

A request may be submitted to:

higherconsciousnessenergy@hotmail.com

Reasonable identity verification may be requested before personal data is disclosed or changed.

Requests will normally be answered within one month. Where a request is particularly complex or numerous, the response period may be extended as permitted by law, and you will be informed of the extension.

The Dutch AP confirms these core privacy rights, permits identity verification, and generally requires organisations to respond within one month.

 

17. Complaints

Questions or concerns should first be submitted to Higher Consciousness Energy using the contact details below so that the matter can be considered directly.

You also have the right to lodge a complaint with the:

Autoriteit Persoonsgegevens Dutch Data Protection Authority

You may also contact the competent supervisory authority in the country where you live or work where applicable.

The right to complain to a supervisory authority is provided by the GDPR and confirmed by the Dutch Autoriteit Persoonsgegevens.

 

18. Automated Decision-Making

Higher Consciousness Energy does not itself use personal data to make solely automated decisions that produce legal or similarly significant effects concerning clients or customers.

Payment, fraud-prevention or platform providers may use automated tools in accordance with their own privacy notices.

 

19. External Websites and Services

The website may contain links to external websites, social-media platforms or third-party services.

Higher Consciousness Energy is not responsible for the privacy practices or content of independently operated third-party websites. Their own privacy policies should be reviewed before providing personal data.

 

20. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in the website, services, products, providers, business practices or applicable law.

The latest version will be published on this page with an updated revision date.

Where a change materially affects how personal data is processed, additional notice or renewed consent will be provided where required by law.

 

21. Contact

For questions, concerns or requests relating to this Privacy Policy or the processing of personal data, contact:

Dorit Kozlovski Higher Consciousness Energy

Email: higherconsciousnessenergy@hotmail.com

Telephone: +31 6 17445898

Address: Schalk Burgerstraat 43 1092 JX Amsterdam The Netherlands

Dutch Chamber of Commerce Number (KvK): 91846439

VAT Identification Number: NL004919068B37

 

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