Returns & Refunds Policy

Last updated: July 2026

Higher Consciousness Energy aims to provide clear information about returns, refunds and consumer rights for products purchased directly through this website.

1. Right to Return

Consumers may request to return eligible physical products within 14 days of receiving the order, where this right applies under consumer law.

A return request must be submitted before sending an item back.

Returned items must:

be unused and in their original condition;
include original packaging where reasonably possible;
be returned within the agreed return period.

Unless the product is faulty, damaged or incorrectly supplied, return shipping costs are the responsibility of the customer.

2. Refunds

Once a returned item has been received and inspected, the customer will be informed of the outcome.

Where a refund is approved, it will be issued to the original payment method within the period required by applicable law.

Original shipping costs will be refunded where required by law. Additional delivery costs arising from a more expensive shipping method chosen by the customer may not be refundable.

3. Damaged, Faulty or Incorrect Items

If an order arrives damaged, faulty or incorrect, contact Higher Consciousness Energy as soon as reasonably possible.

Please include:

the order number;
photographs of the item;
photographs of the packaging;
a brief description of the issue.

Depending on the circumstances and applicable law, an appropriate solution may include:

repair;
replacement, where available;
partial refund;
full refund.

4. One-of-a-Kind and Handcrafted Products

Some products, including items from the DURGA Collection, are handcrafted, upcycled, individually created or one-of-a-kind.

As a result:

identical replacements may not be available;
variations in colour, texture, stitching, shape or finish may form part of the artistic character of the product and are not automatically considered defects.

This does not affect any statutory rights relating to faulty or misdescribed goods.

5. Exchanges

Exchanges cannot always be guaranteed, particularly for one-of-a-kind or limited-quantity products.

Where an exchange is not possible, an eligible item may be returned and a separate order may be placed for another product.

6. Non-Returnable Items

Where permitted by law, the right of return may not apply to:

personalised or custom-made products;
sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed;
digital content once supply has begun with the customer’s prior consent and acknowledgement;
gift cards or vouchers, where legally permitted;
other products covered by a statutory exception to the right of withdrawal.

Any product-specific restriction will be stated clearly before purchase.

7. Return Shipping

The customer is generally responsible for arranging and paying for return shipping unless:

the wrong item was supplied;
the item arrived damaged;
the product is faulty;
applicable law requires otherwise.

Tracked return shipping is recommended. Responsibility for the return remains with the customer until the parcel is received, except where applicable law provides otherwise.

8. How to Request a Return or Exercise the Right of Withdrawal

Then use:

For a standard return, contact Higher Consciousness Energy through the website contact form or by email before sending the item back.

To exercise the legal right of withdrawal for an eligible online purchase, use the Cancel an Online Purchase page. A clear written statement submitted by email or through the contact form may also be used.

Please include:

name;

order number;

date of purchase;

the product concerned;

a clear statement that the purchase is being cancelled or returned.

Return instructions will then be provided.

9. Consumer Rights

Nothing in this policy limits or excludes any mandatory rights available under applicable consumer protection law.

Where local consumer law provides greater protection, those rights will apply.