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Shipping & Delivery Policy

Last updated 31. July 2026

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Shipping & Delivery Overview

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This Shipping & Delivery Policy applies to all physical products purchased directly through the Higher Consciousness Energy website.

Individual product pages may contain additional product-specific information, including care instructions, material details or collection-specific guidance. Where provided, this information complements this policy.

Order Processing

Orders are normally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding public holidays.

Orders placed during weekends or public holidays will begin processing on the next business day.

Orders are prepared and packaged before dispatch.

Estimated Delivery Times

After dispatch, estimated delivery times are generally:

DestinationEstimated Delivery

Netherlands2–5 business days

European Union3–8 business days

United Kingdom4–10 business days

Worldwide5–15 business days

Including processing time, most orders are delivered within 4–18 business days.

These delivery times are estimates only and cannot be guaranteed.

Tracking

Tracking information will be provided whenever available.

Tracking updates depend on the shipping carrier and may not appear immediately after dispatch.

Customs, Duties & Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes or other local charges.

Unless otherwise stated, these charges are the responsibility of the customer.

Higher Consciousness Energy cannot predict or control customs procedures, local regulations or import fees applied by destination countries.

Delivery Delays

Occasionally, deliveries may take longer than estimated due to circumstances beyond reasonable control, including:

  • customs inspections

  • severe weather

  • carrier delays

  • peak seasonal demand

  • strikes or transport disruptions

If your order has not arrived after the estimated delivery period, please get in touch so the shipment can be investigated.

Incorrect Delivery Information

Please ensure that your delivery address is complete and accurate before placing an order.

Higher Consciousness Energy cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address details supplied during checkout.

Damaged or Lost Deliveries

If your order arrives damaged, please contact Higher Consciousness Energy within 48 hours of delivery.

Where possible, include:

  • your order number

  • photographs of the packaging

  • photographs of the product

  • a brief description of the issue

This helps identify the most appropriate solution as quickly as possible.

If a parcel appears to have been lost during transit, an investigation will be opened with the shipping carrier where applicable.

Shipping Partners

Orders may be dispatched using trusted national or international delivery partners, depending on the destination and the service selected.

The shipping carrier may vary without prior notice.

Contact

If you have any questions regarding shipping or delivery, please use the Contact page or email the customer support address provided on this website.

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